GCS (EN) – Version 2 – Date: 12. June 2026 – Leading Version
Deutsche Version – Allgemeine Geschäftsbedingungen (AGB)
Summary
These General Conditions of Service (“GCS”) govern the contractual relationship between me, Sabina Döring (the “Provider”), and my clients (consumers) regarding the booking of appointments (one-to-one or group formats), participation in programmes, mentorships and other services, as well as the purchase of digital content/products. A German version (“AGB”) is provided via a link at the beginning of this document. Both language versions are intended to be consistent. In case of any discrepancy or inconsistency, this English version shall prevail.
Article 1: Scope, Provider, Language
1.1 Scope
These GCS apply to all contracts between me and my clients concerning the booking of appointments (one-to-one or group appointments), participation in programmes, mentorships and other services, and the purchase of digital content/products offered by me.
1.2 Provider details
Provider:
Sabina Döring
14a, Buswell Avenue
Quatre Bornes, 72249
Mauritius
Email: sabina@sabinadoering.com
Business Registration Number (BRN): I21003532
1.3 Language versions
These GCS are provided in English. A German version (“AGB”) is available via a link at the beginning of this document. Both language versions are intended to match in substance. In case of any discrepancy or inconsistency, this English version shall prevail.
1.4 Consumer-only (B2C)
My offers are intended exclusively for private individuals acting as consumers and—unless expressly stated otherwise—for use by a single person.
Article 2: Services and nature of my work
2.1 Service categories
The subject matter of the contract is the service(s) offered by me, in particular:
a) one-to-one appointments (e.g. via Zoom),
b) group appointments (e.g. webinars, group calls),
c) programmes and mentorships,
d) appointment bundles,
e) digital products (e.g. audios, videos, recordings, downloads, links, access via a course platform),
f) memberships and communities (e.g. members’ areas, group spaces),
g) retreats and live events (on-site or online),
h) services involving communication via third-party platforms (e.g. email, Telegram, WhatsApp or comparable services),
i) trainings and educational formats.
2.2 Service description
The scope, content, requirements and—where applicable—term/duration of a service result from the relevant service description on my website, from the booking/checkout process (e.g. ThriveCart/Calendly) and/or from an individual agreement confirmed by me in writing.
2.3 Important notice / no medical treatment / emergencies
I work with intuitive, energetic and/or spiritual methods. My services do not replace medical, alternative practitioner (“Heilpraktiker”) or psychotherapeutic diagnosis or treatment. I do not make diagnoses and I do not provide guarantees of healing. If clients experience physical or mental health issues, they are asked to consult appropriate medical or therapeutic professionals. In acute crises, immediate emergency medical assistance must be sought.
Article 3: Formation of contract (booking/checkout) and communication
3.1 How a contract is concluded
Depending on the offer, a contract may be concluded:
a) via my website,
b) via appointment booking tools (e.g. Calendly),
c) via payment/checkout platforms (e.g. ThriveCart),
d) via a payment link,
e) via invoice,
f) or via direct contact (e.g. email),
in each case in connection with my confirmation. Contact via social media (e.g. direct messages) may serve to initiate enquiries; however, a contract is only concluded if the booking/purchase is made via the intended booking/checkout channels or is expressly confirmed by me.
3.2 Order of precedence of contractual documents
The following documents govern the specific content of the contract (in this order):
a) the information provided in the booking/checkout process and/or the booking confirmation,
b) the service description as it existed at the time of booking,
c) these GCS.
Deviating arrangements apply only if confirmed by me in writing.
3.3 Client responsibility for reachability
Clients are responsible for ensuring that the contact details they provide (in particular their email address) are correct and that they can receive messages from me (e.g. checking spam folders). Any changes to contact details must be communicated to me without undue delay.
3.4 Communication channels
Appointment and contractual communication may take place by email and/or through functions provided within the booking process (e.g. a Calendly link). Where provided for in the relevant offer or agreed in an individual case, communication may also take place via third-party platforms (e.g. Telegram, WhatsApp or comparable services).
Article 4: Prices, currency, payment methods, due date
4.1 Currency
Unless stated otherwise, all prices are shown in Euro (EUR).
4.2 Payment methods
Depending on the offer, payment is made:
a) in advance via checkout (e.g. via ThriveCart or a payment link), or
b) by invoice (e.g. after a one-to-one appointment), or
c) in another individual form confirmed by me to the client.
Depending on the booking channel/offer, one-to-one appointments may be billed either in advance or by invoice.
4.3 Binding information in checkout / invoice / confirmation
The applicable payment method and due date result from the booking/checkout process, the invoice and/or my booking confirmation.
4.4 Due date for invoices
Where payment by invoice is agreed, the invoice amount is due within the period stated on the invoice. If no period is stated, payment is due immediately upon receipt of the invoice.
4.5 Default in payment
In the event of default, I reserve the right to refrain from scheduling further appointments and/or to suspend access to digital content until payment has been made in full, provided this is technically possible and reasonable in the circumstances. The payment obligation remains unaffected. Once full payment has been received, suspended access (where applicable) will be reinstated.
4.6 Taxes / VAT
Unless expressly stated otherwise, the prices shown do not include German VAT (MwSt.). I conduct my business from Mauritius. Depending on applicable laws, the type of service and relevant turnover thresholds, a tax obligation (e.g. VAT) may arise; if so, this will be displayed accordingly in the relevant offer and/or during checkout. Clients are responsible for clarifying their own tax treatment (e.g. in their country of residence).
Article 5: Appointments, delivery, time zones and technical requirements
5.1 Delivery of services
Unless agreed otherwise and/or stated in the relevant offer, appointments are provided online (e.g. via Zoom). The specific delivery method results from the booking confirmation and/or the booking/checkout process.
5.2 Technical requirements
Participation in online appointments requires a stable internet connection, working audio output and—where required—a microphone and, if applicable, a camera. Clients are responsible for meeting the technical requirements on their side.
5.3 Time zones
a) If I announce times in emails, programme materials or otherwise (e.g. for group calls), such times refer—unless expressly stated otherwise—to Central European Time (CET/CEST).
b) For bookings via appointment booking tools (e.g. Calendly), the times displayed within the booking process and the time zone shown by the system are binding.
c) Clients are responsible for checking appointment times and time zone information.
5.4 Technical disruptions / allocation of responsibility
If an appointment cannot be provided or cannot be fully provided due to technical disruptions, the decisive factor is which party is responsible for the cause. If the cause lies within my area of responsibility, I will, where possible, offer a replacement appointment. If the cause lies within the client’s area of responsibility (e.g. lacking technical requirements or connection issues), there is no entitlement to a free replacement appointment or a (partial) refund; in such cases, the cancellation/no-show rules apply accordingly. Any goodwill arrangement remains unaffected.
Article 6: Cancellations, rescheduling, late arrival and no-show
6.1 Cancellations / rescheduling by clients
Unless agreed otherwise, clients are requested to cancel or reschedule at least 24 hours before the agreed appointment. Cancellations/rescheduling may be made by email to sabina@sabinadoering.com and/or via the relevant booking link (e.g. Calendly).
6.2 Cancellations / rescheduling within 24 hours
If a cancellation/rescheduling is made less than 24 hours before the appointment start, I reserve the right to charge a cancellation fee in the amount of 100% of the agreed fee for one-to-one appointments. For packages/bundles/mentorships, the relevant unit is deemed used. If I am able to rebook the appointment at short notice, any cancellation fee already charged will be credited/reduced accordingly.
6.3 No-show / late arrival (15-minute rule)
If a client does not join the appointment within 15 minutes of the agreed start time, the appointment is considered not attended. In this case, Clause 6.2 applies accordingly. The agreed appointment duration will not be extended due to late arrival.
6.4 Billing / goodwill
a) For one-to-one appointments billed by invoice, the appointment will be invoiced at 100% in the cases set out in Clauses 6.2 and 6.3.
b) For packages/bundles/mentorships, the unit is deemed used in the cases set out in Clauses 6.2 and 6.3.
c) In proven exceptional cases (e.g. an acute emergency), I may, as a gesture of goodwill, deviate wholly or partly from charging the cancellation fee and/or from counting the unit as used. There is no entitlement to such goodwill.
6.5 Cancellations / rescheduling by me
If I need to postpone an appointment, I will inform clients as early as possible and offer a replacement appointment. If a replacement appointment is not possible within a reasonable period of time or if performance becomes permanently impossible, payments made for services not yet provided will be refunded appropriately (or pro-rated in the case of packages/mentorships). Further claims are excluded, subject to mandatory statutory provisions.
6.6 Goodwill
I may, on a case-by-case basis and as a gesture of goodwill, deviate from the provisions of this Article (e.g. in cases of short-notice cancellation, no-show or rescheduling). There is no entitlement to such goodwill.
Article 7: Packages, appointment bundles and mentorships: term, redemption periods, expiry, transferability
7.1 Personal nature / transferability
Unless expressly stated otherwise, packages, appointment bundles and mentorships are personal to the client and non-transferable. Transfers are only possible with my prior written consent in individual cases.
7.2 Scope and content
Number, content, scope, term/duration and—where applicable—included units (e.g. number of appointments/calls) result from the relevant service description and/or booking confirmation at the time the contract is concluded.
7.3 Use within the term
Where an offer includes multiple appointments/units, these must be used within the agreed service period/term. Clients are responsible for scheduling appointments in good time and/or registering for offered calls in good time so that redemption within the term is possible.
7.4 Make-up period
Unless expressly stated otherwise, a make-up period of 3 months applies after the end of the agreed service period/term. Any remaining units can be used within this make-up period.
7.5 Expiry / refunds
After the make-up period has expired, unused appointments/units expire. As a rule, no refund will be granted for such unused appointments/units unless the non-use is attributable to my area of responsibility.
7.6 Early termination within my responsibility
If I must end a package, appointment bundle or mentorship early for reasons within my area of responsibility and outstanding units cannot be made up, an appropriate partial refund will be made for the portion not yet provided.
Article 8: Cooperation, respectful environment and termination by the Provider
8.1 Framework
My services are based on respectful interaction, mutual trust and a protected environment.
8.2 Rejection of enquiries/bookings
I reserve the right to reject enquiries or bookings if, exercising reasonable discretion, I believe the cooperation is not a good fit or that I cannot meaningfully support the client with my offer. If payments have already been made in such a case and no service has been provided yet, such payments will be refunded in full.
8.3 Termination for good cause
I may terminate an ongoing cooperation and/or exclude a client from participation in group formats for good cause if the requirements for a trusting and respectful cooperation are no longer met or if I believe continued cooperation is not conducive.
8.4 Partial refund upon termination
Where payments have already been made, an appropriate partial refund will be provided for services/units not yet performed. Services already provided remain unaffected.
8.5 No further claims
Further claims are excluded, subject to mandatory statutory provisions.
Article 9: Digital content/products: delivery, access, licence
9.1 Digital content
Digital content includes, in particular, audios, videos, recordings, downloads, files, links, access to course platforms/members’ areas and other digital content not supplied on a tangible medium.
9.2 Delivery/access
Unless stated otherwise, digital content is provided after receipt of payment via download, link delivery or activation on a course platform—typically immediately and at the latest within 1 business day.
9.3 Live webinars / group calls with recordings (hybrid products)
Where a digital product consists of a live appointment (e.g. via Zoom) and a subsequently provided recording and/or additional digital content, the date/time, scope and access arrangements result from the relevant product description/booking confirmation.
9.4 Withdrawal / refunds for digital content
Consumers may have a statutory right of withdrawal for digital content/products. If, during checkout, clients expressly agree that performance shall begin before expiry of any withdrawal period and confirm their awareness that the right of withdrawal may expire as a result, the right of withdrawal expires upon commencement of performance (e.g. when the download/link is provided or access is activated). The information and declarations provided during booking/checkout, as well as the applicable statutory provisions, are decisive.
9.5 Licence / permitted use
Upon purchase, clients receive a simple (non-exclusive), non-transferable right to use the digital content for their personal, private use. Any sharing, resale, public making available (e.g. uploading), reproduction beyond personal use, editing or publication is prohibited unless expressly agreed in writing. Sharing access credentials (login sharing) or enabling third-party access is prohibited unless expressly agreed in writing.
9.6 Availability
Unless stated otherwise, digital content will be made available for as long as it remains available. There is no entitlement to unlimited technical availability via third-party platforms.
Article 10: Recordings, group rules and confidentiality in group settings
10.1 Recordings
a) One-to-one appointments are only recorded if this is expressly agreed in advance or at the beginning of the appointment. The recording will be made available exclusively to the respective client.
b) Group appointments/webinars may be recorded. I will inform participants before the start of the appointment.
10.2 Protection of participants in group recordings
Where technically and organisationally possible, I will provide recordings of group appointments in a way that does not publish the video view of other participants (e.g. audio-only recordings or adjusted display). Recordings will not be made publicly available unless expressly announced and approved by the participants accordingly.
10.3 Confidentiality in group formats
In group formats, I can ensure confidentiality on my part, but I cannot fully exclude that other participants may perceive or disclose content. Participants undertake to treat other participants’ personal information confidentially and not to disclose it to third parties without their consent.
10.4 Unauthorised recordings by participants
Participants may not make their own recordings (audio/video/screenshots) without my prior express consent.
Article 11: Withdrawal (consumer information)
11.1 Consumer notice
If clients act as consumers, special statutory withdrawal rights may apply.
11.2 Digital content – consent to early performance
For digital content/products and/or where access is provided immediately, it may be necessary for clients during checkout to consent to performance beginning before expiry of any withdrawal period and to confirm that the right of withdrawal may expire as a result. The relevant declarations are obtained during the booking/checkout process.
11.3 Services/appointments – commencement of performance
For services/appointments, a right of withdrawal—where applicable—may also expire early under certain conditions, in particular if the service has been fully provided and/or performance has commenced. Any required declarations may also be obtained during the booking/checkout process.
11.4 Checkout information prevails
For the specific design of withdrawal arrangements and the applicable time limits, the information provided during booking/checkout and the relevant statutory provisions are decisive.
11.5 Electronic withdrawal function (withdrawal button)
Where a right of withdrawal applies, withdrawal may also be exercised online. A button labelled “Vertrag widerrufen” (“Withdraw contract”) is available in the website footer and takes you to the page “Widerruf einreichen” (“Submit withdrawal”), where the online withdrawal form is provided. Withdrawal can be submitted by completing and submitting that form.
Article 12: Health notice / personal responsibility
12.1 Nature of the services
My services are provided as guidance and support within the scope of energetic and intuitive work as well as personal development. They do not constitute medical, alternative practitioner (“Heilpraktiker”) or psychotherapeutic treatment and do not replace diagnosis or therapy by qualified professionals.
12.2 Personal responsibility / no healing promises
Clients use my services at their own responsibility. I do not make diagnoses and do not provide guarantees of healing. Clients make decisions regarding health, medical or psychotherapeutic measures, as well as the use of any corresponding treatments, on their own responsibility.
12.3 Professional support / acute cases
If clients experience physical complaints or psychological distress, they are asked to consult appropriate medical or therapeutic professionals. In acute crises, immediate emergency medical assistance must be sought.
Article 13: Liability
13.1 Standard of care
I provide my services to the best of my knowledge and belief and with the customary level of care in the relevant field.
13.2 No guaranteed outcome
My services are inherently process- and experience-based. No specific success, result or effect is owed or guaranteed.
13.3 Personal responsibility / no medical treatment
Clients act on their own responsibility when using my services. In particular, my services do not replace medical or psychotherapeutic diagnosis or treatment. Article 12 applies in addition.
13.4 Limitation of liability
I am liable for damages—regardless of the legal basis—only if I caused them intentionally or through gross negligence. In cases of simple negligence, I am liable only for breaches of essential contractual obligations (cardinal obligations) and limited to the typical, foreseeable damage. Mandatory statutory liability provisions remain unaffected.
13.5 Life, body, health
Liability for damages arising from injury to life, body or health remains unaffected.
13.6 Disruptions outside my responsibility
I am not liable for disruptions, delays or service failures outside my area of responsibility (e.g. outages of Zoom, internet/network issues, failures of third-party platforms) to the extent I am not responsible for them.
13.7 Indirect damages / consequential damages
To the extent legally permissible, liability for indirect damages and consequential damages is excluded. This does not apply where liability arises under mandatory statutory provisions.
Article 14: Confidentiality and data protection
14.1 Confidentiality
I treat personal data and content from appointments confidentially unless disclosure is legally required or clients have expressly consented.
14.2 Data protection
To process bookings and provide services, I process personal data. Details are set out in my Privacy Policy on my website.
14.3 Third-party platforms
Where I use third-party platforms for performance (e.g. Zoom, Calendly, ThriveCart), data may be transmitted to these service providers as part of the technical processing. The respective providers’ privacy policies apply in addition. Where required, I implement appropriate contractual and organisational measures for this purpose.
Article 15: Force majeure
15.1 Force majeure events
Force majeure events (e.g. natural disasters, governmental measures, significant power or internet outages, or other unforeseeable and unavoidable events) may result in services being temporarily unavailable or not fully performable.
15.2 Information / rescheduling
In such cases, I will, where possible, inform clients about the scope and expected duration. Already scheduled appointments will, where possible, be postponed and/or made up.
15.3 Termination / appropriate adjustment
If a force majeure event continues for an extended period and performance is not possible, either party may terminate the affected services. Payments already made will be appropriately taken into account for services not yet provided (e.g. by making up appointments or—where appropriate—pro-rata refunds). Where digital content has already been provided and/or access has already been activated, the service is deemed provided to that extent; as a rule, no refund will be granted for that part.
Article 16: Governing law, dispute resolution and jurisdiction
16.1 Governing law
Mauritian law shall apply. Mandatory consumer protection provisions of the country in which the client has their habitual residence remain unaffected.
16.2 Amicable settlement
In the event of a dispute, the parties will first seek an amicable settlement.
16.3 Jurisdiction
To the extent legally permissible, the courts of Mauritius shall have jurisdiction for disputes. However, for clients who are consumers, any mandatory statutory rules on jurisdiction apply.
Article 17: Copyright / intellectual property / external links / final provisions
17.1 Copyright
The content of my website and any content provided by me (including files, audios, videos, recordings, texts and materials) is protected by copyright.
17.2 Use of content
Clients may use the content provided by me only within the scope of the licence granted under these GCS. Sharing with third parties or making the content publicly available is prohibited unless I have expressly consented in writing.
17.3 External links
This website may contain links to external websites. I assume no responsibility for their content; linking does not constitute endorsement or recommendation.
17.4 Severability
If any provision of these GCS is or becomes invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected. Statutory provisions shall apply in place of the invalid or unenforceable provision.